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Mr'Lu Scripturoe

DCN 诊断工具

MCC 诊断工具

DeepCool LCD Display Troubleshooting Guide

Media Mode Check
- Enter DeepCool -> Device -> Media Mode
- Use the format button to delete all media and LCD display settings
- Upload GIF again to check if LCD displays normally
Monitoring and Recording Mode Verification
- Check if LCD displays normally when switching to Monitoring and Recording Mode
- Verify if LCD returns to normal display after restarting the computer
Initial Information Gathering
- Provide the following:
  - Purchase date
  - Date when the issue first occurred
  - Any special operations before the issue occurred, such as:
    - Windows updates
    - BIOS updates
    - Uploading custom GIF
    - Antivirus software
    - Overclocking software (Intel Extreme Tuning Utility (XTU) or AMD Ryzen Master)
    - RGB control software
    - Network control software
    - Hardware conflicts
- If you have any of the above software installed, try disabling them and test again
Power Cycle Procedure
- Shut down the computer
- Unplug the power supply
- Press and hold the power button for 30 seconds (you may hear a click sound)
- Restart the computer and check if normal operation is restored
Software Reinstallation Steps
- Uninstall DeepCool software
- Shut down the computer
- Disconnect all power sources
- Reconnect the 9-pin connector and SATA cable to different ports
- (If other USB devices are connected to the motherboard, temporarily disconnect them)
- Wait 5 minutes
- Start the computer
- Install the latest version of DeepCool software to a different partition (e.g., if previously installed on C:, install on D:)
Device Manager Inspection
- Right-click Start menu and select Device Manager
- Expand "Universal Serial Bus Controllers" and "Universal Serial Bus Devices"
- Take a screenshot of the expanded view
- Check for Mystique device
- If Mystique device is present:
  - Double-click to open properties
  - Take a screenshot of the Driver tab
- If Mystique device is not present but there are devices with yellow exclamation marks:
  - Uninstall the device
  - Click Action -> Scan for hardware changes
  - Restart the computer